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At simplybedrooms, we are extremely proud of our Delivery Services.
Delivery Charges:
London inside M25: £15.00
M25 and Home Counties: £20.00
Neighbouring Counties: £25.00
Other areas please see at Checkout for your County.
We use two methods of delivery, both intended to make receiving your order as simple as possible.
We are happy to offer a Premier Two-Man Delivery Service as standard in England, Wales and Scotland. Deliveries to some Scottish Highland postcodes will incur an additional surcharge*. Delivery to Scotland, Wales, Devon and Cornwall Will take 1-2 weeks longer than the Guide delivery lead times.
Some smaller items and small orders will be sent by parcel courier.
Premier Two-Man Delivery Service
You will be advised by email when your order is is due into our delivery warehouse.
Our Customer Support Team will then call to arrange a delivery date and will offer a 4 hour time slot with a 1 hour pre call for the day of delivery if required.
On delivery, your order will be unloaded and delivered into the room of your choice, providing there is reasonable access for this to take place. All deliveries require a signature from an adult when receiving the order.
When you place your order, you may be sent a Delivery Questionnaire. This is sent especially to customers who have orders for large pieces of furniture, and will enable us to determine whether the items you have ordered will be easily delivered into your home.
Courier Delivery Service
Small pieces of furniture, smaller orders and some home assembly items will be delivered by courier.
Once your order has been picked from stock, it will be packaged for delivery to you, and collected by courier. You will receive an email on the day of collection from our Customer Support Team, advising you that delivery will take place the next day. Courier deliveries will take place between 9am and 6pm, Monday to Friday. If you are unable to take the delivery on the day allocated, the courier will leave an Attempted Delivery Notification, which will ask you to contact them to rearrange another delivery at your earliest convenience. If you have specific days in the week that are more convenient to receive a delivery, please let our Customer Support Team know when your order has been acknowledged, and we will endeavour to deliver on these days, wherever possible. All courier deliveries will require a signature from an adult when receiving the order.
We are currently unable to deliver directly to Northern Ireland, the Isle of Wight, the Isle of Man, the Scottish Isles or the Channel Islands. However, we can deliver to a nominated UK port, at the normal delivery charge for the area. Further transport and responsibility for the items will belong to the customer from this point onwards. Simplybedrooms will not be able to accept any responsibility for any damage or loss caused in shipping overseas.
The simplybedrooms Customer Support Team are constantly monitoring your order and tracking its progress from the day of placement to the day you receive delivery. You will receive regular updates regarding your order, but should you have any questions at any point, please do not hesitate to contact the team at simplybedrooms@hotmail.com or on 02085947301.
When your order contains items from different ranges, the longest lead time will apply. Simplybedrooms can offer a part delivery option, where an additional delivery charge will be applied.
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